FAQs

FAQs

Reopening & Hours of Operation

  • Are you open? / What are your hours?
    All library locations remain closed to the public.  Library staff are available to answer phones Monday-Saturday, 9am-6pm.  As of May 18, curbside pickup service is available at all locations Monday-Saturday, 10am-5pm.
     
  • Why aren't you open to the public when libraries are included in the governor's state-wide phased reopening plan?
    The Office of the State Fire Marshal requires libraries to adhere to strict mitigation standards in order to Open Safely.  These standards include, but are not limited to, maximum capacity limits, spacing requirements between individuals, elimination of human contact, sanitization of common areas and surfaces, and the use of PPE and gloves by all staff.  Due to a shortage of cleaning and sanitation supplies, we cannot reopen to the public until we have enough supplies to operate in the best interest of public health.
     
  • How will I know when the library reopens to the public?
    We encourage you to follow us on social media, check our website regularly, or call us Monday-Saturday, 9am-6pm.  We are also in touch with our media partners and will put the word out!  We do not cold call or mass email our patrons so you will not be notified via those methods.
     
  • Will you still do the Summer Reading Program?​​
    Yes!  We are still hosting our Summer Experience program; it just may look a little different this year.  Registration is open and you can begin logging your reading time on May 22; and YES, you will still earn prizes for reading.  Go to our Summer Experience 2020 page to find out more!

Curbside Pickup & Other Services

  • How does curbside pickup work?
    - Use the My Account feature to place a hold on an item; OR call any of our locations.
    - Receive notification that your hold is available for pickup.
    - Drive to the location you chose as your pickup location and call to let us know you're here.
    - We bring your item out to you for contact-free delivery.
     
  • How do I place a hold?
    View this handy step-by-step guide to placing a hold; it's as easy as 1-2-3.
     
  • How will I  be notified when my item/hold is available for pickup?
    We offer telephone, email, or text notifications.  If you don't know what notification method you have set on your account or want to change to a different method, you can call us or email us.
     
  • When will my item/hold be available? 
    If the item is on our shelves, in most cases it will be available within 2 days (Monday-Friday).  However, if the item is checked out by another library user, it is dependant on when they return the item and/or if there is a waiting list.  You can view your place in the holds queue by logging in to your account.
     
  • How long will you hold my item/hold for pickup?
    Items/Holds will be held for a period of 3 days before being made available for the next person in the queue.
     
  • How many items can I get with curbside pickup?
    You can get up to 10 items per visit, per library card (i.e. if you have a card and your child has a card you can each get up to 10 items).
     
  • What types of library materials can I get from curbside pickup?
    You can use curbside pickup to checkout any library material except laptops, hotspots, and tablets.
     
  • Can I return currently checked out items?
    Yes!  Our bookdrops are open and you can also return items when you arrive to pick up your holds for curbside.  We quarantine all returned items for a period of 72 hours before checking them in so they will remain on your account for that period; we don't have overdue fines and you won't be penalized for this quarantine period.
     
  • Can I print/copy/fax/scan?
    We are offering FREE printing via curbside pickup.  Submit your print requests, call us when you’re at the branch to pick up your prints, and we'll bring them to you.  At this time, only PDF files are accepted for printing; and free printing is limited to 10 pages per person per day; prints may be in black and white or full color; front/back printing is allowed.  As a reminder, curbside pickup service is available Monday-Saturday, 10am-5pm.  Please allow at least 30 minutes to process your request; all print requests submitted after 4pm will be available the next business day.  Unfortunately, copying, faxing, and scanning services remain unavailable at this time.
     
  • Are my items safe to handle?
    Yes!  All returned items are quarantined for a period of 72 hours as per recommendations by the Institute of Museum & Library Services.  All staff are wearing PPE and following hand-sanitation protocols before and after handling any materials.

Library Cards & PIN

  • How do I renew my library card?
    You can submit a request to renew your library card and we'll be happy to do that.
     
  • I can't find my library card, can I get a replacement?
    If you need a replacement library card, email us and we'll issue you an e-card.  You can contact your home branch and talk to staff to see if they are able to issue you a full replacement card.
     
  • How do I get a library card?
    You can submit an application for a library e-card.  We are unable to issue full-access cards until we reopen to the public.  We are reviewing this process to see if we can safely issue full-access library cards prior to opening to the public.
     
  • How do I get my PIN?
    You can email us with your name and library card number and we'll be happy to reset your PIN for you.  Or you can call us!
     
  • If I received an e-card, can I use curbside pickup?
    Unfortunately, no.  Library e-cards are valid for digital access only.  Once we are able to reopen to the public we will be able to convert your card to a full-access library card.  We are reviewing this process to see if we can safely issue full-access library cards prior to opening to the public.

Technology & WiFi Access

  • Is computer access available?
    Not at this time.  Our buildings remain closed to the public.
     
  • Is WiFi available?
    Yes.  WiFi broadcasts 24/7 at all of our library locations.
     
  • Does WiFi reach the parking lot?
    It depends. As of May 7th, WiFi at the Benton Library covers the entire parking lot. At all other locations, it's best to park near the building as this yields the best results. Soon, coverage will be expanded for the parking lot at the Plain Dealing Branch and for the rear parking lot at the East 80 Branch.
     
  • How do I access WiFi?
    From your Internet-enabled device, browse available wireless networks to find and connect to BPL_Guest. You will be prompted to enter the following security password/key: By3Co5o@nA
     
  • Do I need antivirus installed on my device to access WiFi?
    With the rise in cybercrimes, as a best practice, one should always strive to protect their Internet-enabled devices as there are a host of free antivirus and malware tools on the market. For example, our Wi-Fi system scans Windows-based devices at the first use of any web browser. If no protection is found, the user is redirected to page for downloading and installing the free version of Microsoft Security Essentials. 
     
  • Can I send items to be printed from home?
    Yes.  You can either submit print requests or use PrinterOn